Qmatic Italy S.r.l.

Informazioni Generali

We believe that in a global and connected world real meetings between people are important to life and business.

We are the world’s number one in connecting demand with service whereby creating remarkable customer experiences - and have as the number one leader been doing it for over 30 years.

Qmatic is a leading company in optimizing customer experience in the face-to-face customer touch points and we harmonize the customer journey from online channels into the, face to face meeting by using our market leading Customer Experience Management (CEM) platform - Orchestra. From managing the customer journey to collecting customer insights from across a spectrum of customer interactions, Qmatic enables better customer experiences resulting in brand loyalty and superior customer satisfaction.

Qmatic has a truly global footprint and operates in over 120 countries through own subsidiaries and partner network. The Qmatic Group has a turnover of EUR 60 million and employs some 300 people. The company’s main owners are Altor Fund II GP Limited and ICG.

Qmatic has 13 subsidiaries around the globe and over 100 partners that sell our solutions worldwide. It is estimated that more than a quarter of the world’s population pass through a Qmatic system every year.

In 1996, Qmatic received ISO 9001 certification and was awarded for quality management, including customer focus, process orientation and mutually beneficial relationships with suppliers.